Payment Terms

• Residential clients: Payment is due within 3 days of the invoice date.
• Commercial clients: Payment terms are as per the invoice or service agreement.
• Invoices not paid by the due date may incur a 5% late payment fee.
• Deposits or pre-payments may be required and are non-refundable unless services are not provided.

Quotes

• Any quotes provided are based on the information available at the time of the quote.
• Quotes may vary if the scope of work changes, information provided is incorrect or incomplete, or site access is restricted.
• All quotes are valid for 30 days from the date issued.
• Acceptance of a quote confirms your agreement to these Terms of Trade.

Cancellations & Rescheduling

• Residential clients: Minimum 24 hours’ notice.
• Commercial clients: Minimum 48 hours’ notice or as per service agreement.
• Late cancellations may incur a fee equal to the value of the service.

Health & Safety

• You must ensure that the work site is safe and free from hazards.
• Our team will follow all reasonable safety instructions and industry-standard practices.
• We reserve the right to refuse or stop work if a site is unsafe.

Client Responsibilities

• Provide accurate information and access required for services.
• Follow any reasonable instructions provided by us.

Liability

• Our liability is limited to the value of the service invoiced.
• We are not responsible for indirect, consequential, or incidental loss.
• We are not liable for delays or failures caused by circumstances outside our control.

Debt Recovery

• Any costs incurred in recovering overdue accounts, including legal or collection fees, are payable by the client.

Acceptance

• By engaging our services, you acknowledge and agree to these Terms.